These terms apply to all engagements accepted by Balancing Ltd. Last updated June 2025.
Our engagement letter, schedules of services and standard terms are governed by English law. The courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement. We will not accept responsibility if you act on advice previously given without first confirming with us that it remains valid in light of any change in the law or your circumstances.
As with other professional services firms, we are required to identify our clients for the purposes of UK anti-money laundering legislation. We may request and retain such information and documentation as we require, and/or make searches of appropriate databases. If we cannot obtain satisfactory evidence of your identity, we will not be able to proceed with the engagement.
In some circumstances we may receive commissions or other benefits for introductions to other professionals or in respect of transactions we arrange for you. Where this happens, we will notify you in writing of the amount and terms of payment and receipt of any such commissions or benefits.
If you give us confidential information we will keep it confidential at all times during and after this engagement, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to us. We may, on occasion, subcontract work on your affairs to other tax or accounting professionals, who will be bound by our client confidentiality terms.
We will inform you if we become aware of any conflict of interest in our relationship with you or with another client. If conflicts are identified which cannot be managed in a way that protects your interests, we will be unable to provide further services. We are guided by the ICAEW's Code of Ethics, available at icaew.com.
We shall each be considered independent data controllers in relation to client personal data. Each of us will comply with all requirements and obligations applicable under data protection legislation. You shall only disclose client personal data to us where you have a lawful basis to do so and have provided the necessary information to relevant data subjects. Full details are set out in our Privacy Policy.
Our fees are set out in the engagement letter and are payable as specified therein. We reserve the right to charge interest on overdue accounts at 8% per annum above the Bank of England base rate. We may suspend services if fees are not paid when due.
Our liability to you is limited as set out in our engagement letter. We will not be liable for any indirect or consequential losses. Our aggregate liability in respect of any engagement shall not exceed the fees paid by you in the 12 months preceding the relevant claim.
All intellectual property in work product created by us in the course of providing services shall remain our property unless otherwise agreed in writing. You are granted a licence to use such work product for the purposes for which it was created.
Either party may terminate this engagement on giving one month's written notice. We reserve the right to terminate immediately in the event of a material breach of these terms, non-payment of fees, or circumstances that would compromise our professional obligations.
If you have a complaint, please contact Simon Michaels at simon@mybalancing.com. A copy of our complaints procedure is available on request. If, after we have reviewed your complaint you remain dissatisfied, you may contact the ICAEW.